Grievance redressal
grievance redressal mechanism
Dear Investor,
Client’s queries / complaints may arise due to lack of understanding, or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
In case of any grievance / complaint against the research analyst (PB Shruti):
Please contact Compliance Officer/Servicing Team of the research analyst (PB Shruti, F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077) / shruti.pb14@gmail.com and Phone No. – 91- 9916803709. A letter may also be written with their query/complaint and posted at the below mentioned address:
PB Shruti
F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077
You may also approach Proprietor/Research Analyst (PB Shruti) / shruti.pb14@gmail.com and Phone No. – 91- 9916803709 if you do not receive a response within 7 business days of writing to the Compliance Officer/Servicing Team. The client can expect a reply within 7 business days of approaching research analyst.
Here is the detailed Grievance Redressal /Escalation Matrix:
Details of designation | Contact Person Name | Address where the physical address is located | Contact No. | Email-ID | Working hours when the complainant can call |
Customer care | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
Head of customer care | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
Compliance Officer | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
CEO | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
Principal Officer | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday |
Accessibility grievance redressal
| Details of designation | Contact Person Name | Address | Email-ID |
| Accessibility nodal officer | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 | |
| Grievance redressal officer | PB Shruti | F408,Casagrand Boulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, Karnataka, 560077 |
• If not satisfied with the response of the research analyst you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575
Compliance Audit Status
| S.No | Financial Year | Compliance Audit Status |
| 1 | FY 2024-25 | Conducted |
Investor complaints
Data for the month ending - may 2026
| Sr. No. | Received from | Pending at the end of last month | Received | Resolved | Total Pending | Pending complaints > 3months | Average Resolution time (in days) |
| 1 | Directly from Investors | 0 | 0 | 0 | 0 | 0 | N. A |
| 2 | SEBI (SCORES) | 0 | 0 | 0 | 0 | 0 | N. A |
| 3 | Other Sources (If any) | 0 | 0 | 0 | 0 | 0 | N. A |
| Grand Total | 0 | 0 | 0 | 0 | 0 | N. A |
Number of complaints received during month against the RA due to impersonation by some other entity:
Note: In case of any complaints received against the RA due to impersonation of the RA by some other entity, the RA may adjust the number of such complaints from total number of received/resolved complaints while preparing the above table. Further, RA must close such impersonation related complaints after following the due process as specified by SEBI/RAASB.
* Inclusive of complaints of previous months resolved in the current month.
# Inclusive of complaints pending as on the last day of the month.
^ Average Resolution time is the sum total of time taken to resolve each complaint, in
days, in the current month divided by total number of complaints resolved in the current
month.
Trend of monthly disposal of complaints
|
S. No. |
Month |
Carried forward from previous month |
Received |
Resolved* |
Pending# |
|
1. |
Apr 2026 |
0 |
0 |
0 |
0 |
|
2. |
Mar 2026 |
0 |
0 |
0 |
0 |
|
3. |
Feb 2026 |
0 |
0 |
0 |
0 |
|
4. |
Jan 2026 |
0 |
0 |
0 |
0 |
|
5. |
Dec 2025 |
0 |
0 |
0 |
0 |
|
6. |
Nov 2025 |
0 |
0 |
0 |
0 |
|
7. |
Oct 2025 |
0 |
0 |
0 |
0 |
|
8. |
Sep 2025 |
0 |
0 |
0 |
0 |
|
9. |
Aug 2025 |
0 |
0 |
0 |
0 |
|
10. |
July 2025 |
0 |
0 |
0 |
0 |
|
11. |
Jun 2025 |
0 |
0 |
0 |
0 |
|
12. |
May 2025 |
0 |
0 |
0 |
0 |
|
13. |
Apr 2025 |
0 |
0 |
0 |
0 |
|
14. |
Mar 2025 |
0 |
0 |
0 |
0 |
|
Total |
0 |
0 |
0 |
0 |
*Inclusive of complaints of previous months resolved in the current month.
#Inclusive of complaints pending as on the last day of the month.
Trend of annual disposal of complaints
|
S. No.
|
Year
|
Carried forward from previous year
|
Received
|
Resolved*
|
Pending#
|
|
1.
|
2024-2025
|
0
|
0
|
0
|
0
|
|
2.
|
2023-2024
|
0
|
0
|
0
|
0
|
|
3.
|
2022-2023
|
0
|
0
|
0
|
0
|
|
4.
|
2021-2022
|
0
|
0
|
0
|
0
|
|
Total
|
0
|
0
|
0
|
0
|
*Inclusive of complaints of previous years resolved in the current year.
#Inclusive of complaints pending as on the last day of the year.