Dear Investor,
Client’s queries / complaints may arise due to lack of understanding, or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
In case of any grievance / complaint against the research analyst (PB Shruti):
Please contact Compliance Officer/Servicing Team of the research analyst (PB Shruti, No. 101, DNR Residency, Brindavan Gardens Layout, Kempapura Dasarahalli, Bangalore, Karnataka, 560024) / shruti.pb14@gmail.com and Phone No. – 91- 9916803709. A letter may also be written with their query/complaint and posted at the below mentioned address:
PB Shruti
No. 101, DNR Residency,
Brindavan Gardens Layout,
Kempapura Dasarahalli,
Bangalore, Karnataka, 560024
You may also approach Proprietor/Research Analyst (PB Shruti) / shruti.pb14@gmail.com and Phone No. – 91- 9916803709 if you do not receive a response within 10 business days of writing to the Compliance Officer/Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
Here is the detailed Grievance Redressal /Escalation Matrix:
Details of designation | Contact Person Name | Address where the physical address is located | Contact No. | Email-ID | Working hours when the complainant can call |
Customer care | PB Shruti | F-408, CasagrandBoulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
Head of customer care | PB Shruti | F-408, CasagrandBoulevard, Chikkagubbi, Bidarahalli Hobli, Bangalore, 560077 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
Compliance Officer | PB Shruti | 101, DNR Residency, Brindavan Gardens Layout, KempapuraDasarahalli, Bangalore, 560024 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
CEO | PB Shruti | 101, DNR Residency, Brindavan Gardens Layout, KempapuraDasarahalli, Bangalore, 560024 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday | |
Principal Officer | PB Shruti | 101, DNR Residency, Brindavan Gardens Layout, KempapuraDasarahalli, Bangalore, 560024 | 9916803709 | 9:00AM to 6:00PM, Monday to Friday |
• If not satisfied with the response of the research analyst you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575